BeckmanConnect Diagnostic Support
Improved system insights for faster support
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BeckmanConnect diagnostic support helps to improve instrument uptime by giving our service team better insights into your instrument's performance. Critical performance and maintenance data are periodically sent to a secure, central system where we can review operating parameters and diagnose potential issues.
Safe Data Transfers
- Instrument performance data transferred—including QC and maintenance logs, software installation status and online status—does not include any Protected Health Information (PHI) or Personally Identifiable Information (PII)
- All data scanned by up-to-date malware protection software server-side
- Enables fast, efficient remote support with system performance information continuously collected and readily available for Beckman Coulter Life Sciences support representatives
- If an on-site visit is required, improved insights often enable our engineers to solve issues faster
- ISO/IEC 27001 certified and GDPR compliant
- Encrypted, permission-based communication controls enable secure sessions with Beckman Coulter Life Sciences support experts located in your region
- Policy configurations and customer approval required for each remote support session
BeckmanConnect Diagnostic Support is available:
- For CytoFLEX series instruments and DxFLEX flow cytometers that have controller operating systems running Windows 7 or higher. We plan to expand access to other instruments in the future.
- In the U.S., Canada, Austria, Belgium, Brazil, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Luxembourg, Mexico, Monaco, Netherlands, Norway, Poland, Portugal, Slovakia, Spain, Sweden, Switzerland, United Kingdom, Australia, Japan, South Korea, India, French Polynesia, Guadaloupe, Reunion, Puerto Rico, Botswana, South Africa.
These digital solutions and support benefits are only available if your instrument is still in its standard warranty period or if you're on a service plan. Not on a service plan? Let's find the right one for you.Choose a Service Plan
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Keeping your research moving forward is our top priority. Reach out today to efficiently schedule service or find an answer to your question.