Particle Characterization Service Plans
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Optimize your uptime with proactive maintenance and priority response

We aim to keep your Cell Viability Analyzers, Counters and Sizers, as well as Particle Size Analyzers, working as expected every time you turn them on - from proactive preventive maintenance and calibration to priority remote support and on-site repair.

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Choose the plan that's right for you:

Particle Calibration
Start-Up Care Service Plan
 
  • Annual preventive maintenance during warranty
  • Labor, travel & certified parts included
  • 2 day response time
  • 4 hours of basic operator training at your facility
 
Prevention Plus Service Plan
 
  • Annual preventive maintenance 
  • Discount on labor, travel & certified parts
  • Discount on basic operator training
  • Discount on software & engineering updates
 
Protective
 
  • Annual preventive maintenance
  • Labor, travel & certified parts included
  • 3 day priority response
  • 2 hours of basic operator training
  • Software and engineering updates included
 
Comprehensive Plans
 
  • Annual preventive maintenance 
  • Labor, travel & certified parts included
  • 2 day priority response
  • 4 hours of advanced operator training
  • Basic application support at your facility
  • Instrument relocation support
 

Additional services to consider:

Qualification Services 

To help meet regulatory requirements, our certified service engineers are extensively trained in Installation Qualification and Operational Qualification (IQ/OQ) procedures and protocols.

  • Qualified installation services 
  • Requalification services
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Training

Whether you're a new or experienced lab professional, we offer a variety of training courses to fit your needs. Our expert trainers blend years of lab experience with advanced learning techniques to deliver training designed to strengthen your abilities and enable your research.

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Compare plans:

 

Beckman Coulter Service Plans
WARRANTY PERIOD POST-WARRANTY PERIOD
Plan Benefits Warranty Start-Up Care
Premium Services
Prevention
Plus
Protective
Customer Preferred Service Option
Comprehensive
Certified parts, labor
 
 
20% Off
 
 
Travel expenses1
 
 
20% Off
 
 
Annual preventive maintenance 1 PM 1 PM 1 PM 1 PM
Annual health check2
 
 
 
Onsite response time guarantee3 2 DAYS 3 DAYS 2 DAYS
Remote technical support
 
 
 
 
 
Software & Engineering updates4
 
20% Off
 
 
Annual basic operator training5
 
20% Off
 
 
Operational qualification (OQ) AVAILABLE AVAILABLE AVAILABLE
Application Support6 AVAILABLE AVAILABLE AVAILABLE AVAILABLE
 
BeckmanConnect Remote Connectivity7
 
 
 
 
 
Relocation support
 
 
  1. Within 100 miles of a Beckman Coulter Service hub.
  2. Proactive service check performed by a Beckman Coulter field service engineer to address any system or service performance issues.
  3. Priority response guaranteed. Contact your local service representative for guaranteed response times based on your location.
  4. Reliability updates include hardware, software and instrument modifications to recommended levels.
  5. Services performed at your facility by a Beckman Coulter field service engineer.
  6. Beckman Coulter application scientist will provide basic onsite support, at customer request. Advanced application support packages available. Contact your Beckman Coulter sales representative for more information.
  7. Contact your Beckman Coulter sales or service representative for more information on features and eligible instruments.